Diagnose
We observe the work, speak with the people who do it, and document what is actually going wrong. The engagement can conclude here, with a written plan.
Approach
Diagnosis before delivery.
Most organisational problems are not solved by adding software. We establish the real issue first, then recommend the smallest change that will hold.
Four stages
Design
We select the smallest change that will work, test it against regulatory and cost constraints, and agree it with you before building.
Deliver
We build in visible stages, test with the people who will use the system, and hand over with training.
Run
Where required, we host and maintain the system, so you are not left managing software.
Our commitments
Verified claims
Every figure, name and rule is checked against its source before it reaches you. Where something cannot be verified, we say so.
Clear status
We state plainly whether work is live, in development or planned.
Responsible engagement
We decline work that carries legal or ethical risk for a client, and we explain our reasons.
Client ownership
We favour open-source software that we can host for you, so your records and costs remain under your control.
Engagement model
The initial diagnostic
First step
A fixed-scope engagement that concludes with a written assessment. No build work begins until you have reviewed it.
- A review of how the work is done today.
- A prioritised list of issues, with the reasoning for each.
- An estimate of what each change requires, and what to leave unchanged.
- Scope and fee agreed in writing before work begins.
After the diagnostic
- Implement internally
- Engage another provider
- Engage Polaris Concepts
Frequently asked questions
How are engagements priced?
Fees depend on scope, so we do not publish prices. Scope and fee are agreed in writing before any work begins.
How does an engagement begin?
With an initial diagnostic. We review how the work is done today and deliver a written assessment. No build work begins until you have reviewed it.
Are we obliged to continue after the diagnostic?
No. The assessment can be implemented internally, with another provider, or with us.
Do you work only in Kerala?
No. We are based in Palakkad, Kerala, and work with organisations wherever they are located.
Will we become dependent on you or your software?
No. We favour widely supported open-source software, so your records remain yours and any competent provider can maintain the system.
Who maintains the system after delivery?
We can host and maintain it on your behalf. Alternatively, we hand it over to your team with training.
Do you offer marketing services?
Yes, through Polaroid Dosa, our marketing wing.
Do you work with educational institutions?
Yes, through Markour Advisors, our education wing.
Do you accept every engagement?
No. We decline work that carries legal or ethical risk for a client, and we explain our reasons.
Technology
Technology we work with
Technology follows the problem, but clients should know what their systems run on. We favour widely supported open-source software, so clients are never dependent on us.
Websites
- React
- Next.js
- Payload CMS
- ERPNext
- Frappe
- Python
- Postgres
- React Native
- Expo
- Caddy
- Docker
- Cloudflare
- Garage
Contact
Discuss your organisation's priorities with our partners.
We respond to every enquiry, and we will tell you plainly whether we are the right firm to help.